PRIVACY POLICY

(Information we collect for clients and their families)

1. INTRODUCTION:

This Privacy Policy notice for AEGISWELL (“Firm”, “we,” “us,” or “our”) describes how and why we collect, store, use, and/or share your information when you use our services. This policy applies to clients and their authorized family members.

We are committed to protecting the privacy, dignity, and personal data of our clients and their families. We provide personalized, at-home elderly care services, and we collect and manage highly sensitive information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal, medical, and financial information when you use our services, website, or interact with us in any way.

This Privacy Policy is designed in compliance with applicable Indian data protection laws, including the Personal Data Protection Act, 2023, and any other relevant regulations.

By engaging our services, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT:

We collect the following categories of information to provide safe and effective care.

We classify certain categories of information as Sensitive Personal Data (SPD), including health information, medical records, financial and billing information, and legal documents.

A. Personal Information

Full name
Date of birth
Contact information (address, phone, email)
Emergency contacts
Legal guardianship or power of attorney documentation
Insurance provider and policy details

B. Health Information (Protected Health Information – PHI)

Medical history and diagnoses
Current medications and treatment plans
Allergies and physical limitations
Physician and healthcare provider information
Progress notes and care records
Incident reports and safety assessments

C. Financial and Billing Information

Payment method details (e.g., credit/debit card, bank account)
Invoices, receipts, and insurance claims

3. HOW WE COLLECT DATA:

We may collect data:

Directly from the client or their authorized family members.
During in-home assessment and service provision.
Via forms, telephone calls, mobile apps, or in-person visits

4. HOW WE USE YOUR INFORMATION:

We use your personal data solely for the following lawful and legitimate purposes. We also use information to comply with applicable laws and regulations, including reporting obligations.

To provide and coordinate at-home elder care services
To assess care needs and develop individualized care plans
To communicate with family members, authorized representatives, and healthcare professionals
To bill for services and manage payments
To comply with legal, regulatory, and licensing obligations
To ensure safety, well-being, and quality of care
To improve our services and customer experience

5. LEGAL BASIS FOR PROCESSING (GDPR-COMPLIANT):

We process personal and sensitive personal data based on consent, performance of services, and compliance with applicable laws and regulations.

Consent (when you voluntarily provide information)
Performance of a contract (to deliver care services)
Compliance with legal obligations
Legitimate interests (to improve care and ensure safety)
Vital interests (in emergency situations)

6. DISCLOSURE OF INFORMATION:

A. With Your Consent

By availing of our services or by submitting personal data, you agree and consent to the collection, storage, use, processing, and transfer of your personal data in accordance with this policy. You may withdraw your consent at any time by contacting us. However, such withdrawal may affect our ability to provide services.

We ensure that such third-party transfers comply with the requirements of the Personal Data Protection Act, 2023, including contractual safeguards and purpose limitation

With your consent, we disclose the information

To family members or legal representatives, you authorize
To physicians, therapists, or home health partners involved in your care
To third-party service providers who assist in delivering care, under strict confidentiality agreements. Any third-party service providers assisting in care delivery are required to comply with reasonable security practices and confidentiality obligations under applicable law.

B. Required or Permitted by Law

To comply with court orders, audits, or legal investigations
To report suspected abuse or neglect (as mandated by law)
To health authorities for public safety or pandemic response

7. DATA SECURITY MEASURES:

We implement reasonable and industry-standard technical, administrative, and physical safeguards to protect your personal and sensitive data.

Encryption of sensitive information in transit and at rest
Access controls and role-based permissions for staff
Regular training and background checks for employees
Secure storage of physical records

Despite our efforts, no system can guarantee absolute security. We encourage you to notify us immediately of any suspected breach.

We have implemented industry standard security policies, rules, and technical measures as required under SPI rules to protect any kind of personal sensitive information we have under our control from unauthorized modification and unlawful destruction, or accidental loss

8. DATA RETENTION:

We retain any personal information for as long as you engage our services and for a reasonable time thereafter to fulfil legal, regulatory, and operational obligations. Upon request, we will provide you with a copy of your personal information, which we keep with us, after providing us with proof of your identity.

Provide ongoing care
Comply with healthcare regulations and tax law
Resolve disputes and enforce agreements

9. YOUR PRIVACY RIGHTS:

As a valued individual receiving our services, you are entitled to the following privacy rights regarding your personal and health data

Access – You may request access to your personal data
Correction – You may request that inaccurate or outdated data be corrected
Deletion – You may request deletion of certain data (with limitations for medical/legal records)
Portability – You may request a copy of your information in a structured format
Objection – You may object to certain types of data use
Withdraw Consent – You may revoke previously given consent at any time, but withdrawal of consent may affect our ability to provide certain services.

To exercise your rights, kindly contact us using the information provided below. We will respond within the time required by law.

10. GRIEVANCES:

If you have any grievances as to the usage of any of your personal information or any other privacy concerns, you can contact AEGISWELL directly. We aim to acknowledge your grievance within 24 hours and resolve it in accordance with applicable laws and timelines.

11. CHANGES TO THIS PRIVACY POLICY:

We may update this Privacy Policy periodically. Changes will be posted on our official website. Material changes will be communicated directly where required by law.

12. CONTACT US:

If you have any questions or concerns about these Terms, please contact:

Email: enquiry@aegiswell.in
Phone: +91 88071 24577
Address: 2/17, 1st Street, New Colony, Pazhavanthangal, Chennai – 600 114.

Privacy Policy